“Our commitment at Colney Nails is to safeguard your rights and ensure your satisfaction with our services. This policy does not affect your rights under the Consumer Rights Act 2015.

**CUSTOMER GUIDELINES:**
1. Request your desired service.
2. Inform us of any allergies before receiving a service.
3. Provide feedback during the service for immediate satisfaction.
4. Children under 12 must be accompanied by an adult.
5. We are not liable for personal belongings or accidents involving children.
6. No food/drinks during treatments.
7. No pets allowed, except guide dogs.
8. We reserve the right to refuse service to customers violating our policy or posing a risk.

**APPOINTMENT RULES:**
1. Arrive on time.
2. A 10-minute delay may require rescheduling.
3. Salon delays may occur; please be patient.
4. Cancellations must be made 24 hours in advance to avoid charges.

**SERVICE GUARANTEE:**
1. Follow aftercare for guaranteed services.
2. Traditional polish not guaranteed.
3. Enhancements and gel polish guaranteed for 72 hours. Call within 48 hours for free repairs.

**COMPLAINTS:**
1. Inform us of complaints by phone, text, or email.
2. Schedule a fix within 5 days after the initial service.
3. Charges for repairs after 3 days or for breakages.
4. Salon not responsible for negligence or failure to follow aftercare after 72 hours.

**REFUND POLICY:**
1. No cash refunds after leaving the salon.
2. Notify us immediately if unhappy with your nails; adjustments will be made.
3. No refunds for a change of mind.
4. Corrective services provided at no cost; dissatisfaction must be communicated immediately.
5. If still unhappy after correction, follow our Customer Complaint Procedure in writing, stating reasons and providing photo evidence of the fixed nails.”